#27 What You're Not Selling, Not Watching, and Not Showing Up For
This issue is about the stuff that doesn't make the highlight reel, at home and in the business. I share a leadership takeaway from Sun Valley on being present for the routine and not just the fun parts, how we're using AI to win back cancelled and dropped bookings, and why duct cleaning, appliance repair and insulation deserve more attention than most operators give them. I also break down what financing on smaller tickets can do for your close rate, and what I'm watching for at ServiceTitan's Pantheon 2026.
