TPLT
Logo
Login
Sign Up
TPLT
Logo

Training


#29 The Cost of Not Looking: problems that compound because nobody checked

#29 The Cost of Not Looking: problems that compound because nobody checked

Problems that grow quietly until you go looking: a field manager ratio that caps growth without anyone noticing, a price book that drifted off target with no bad actor involved, and a first 90 days that quietly decides whether a new hire sticks. We also cover what AI search means for how homeowners find a contractor, and why we'd rather lose a financing sale than let a customer get surprised by a bill.

Aug 25, 2026

•

15 min read

#21 Your company's budget is lying to itself

#21 Your company's budget is lying to itself

This issue covers the discipline of honest budgeting, why overhead commitments deserve more scrutiny than most operators give them, and how smart technology configuration is turning lost calls into booked jobs. We also look at what PE-backed competitors figured out about financing long before most independents did, and why Pantheon 2026 belongs on your calendar. The through-line across all of it: the gap between good operators and great ones is usually found in the details they choose not to ignore.

Apr 15, 2026

•

19 min read

#19 The Most Important System in Your Business That Nobody Sees.

#19 The Most Important System in Your Business That Nobody Sees.

This week’s TPLT dives into a simple idea: the best operators win by mastering the fundamentals. From using “old-school” marketing like equipment stickering and cross-trade awareness, to building a reliable financial foundation, to leveraging tools like Netic and GreenSky to drive efficiency and close more deals—we explore practical ways to grow smarter, not just bigger. The common thread? Systems that remove friction, increase visibility, and help great teams execute at a higher level.

Mar 17, 2026

•

20 min read

#18 The $10M Growth Trap Most Contractors Fall Into

#18 The $10M Growth Trap Most Contractors Fall Into

In this week’s issue of The Path Less Traveled, we explore two patterns I’ve seen repeatedly in the trades. First, why the best service companies aren’t flashy—they simply execute the fundamentals better than everyone else. Second, why many contractors stall at $5–10M in revenue, and what separates the businesses that break through from the ones that plateau.

Mar 5, 2026

•

11 min read

#13 Measure THIS in your AI-first Call Center...

#13 Measure THIS in your AI-first Call Center...

In this edition, I break down the two KPIs that matter most in an AI-powered call center: speed to answer and speed to resolution. These metrics are shaping how we blend AI automation with human responsiveness—and ensuring customer experience doesn’t get lost in the tech.

Dec 5, 2025

•

14 min read

#6 My Secret Weapon for Business Growth: Outside Voices

#6 My Secret Weapon for Business Growth: Outside Voices

How I continuously learn & grow while leading our $200 million business. Financing and the future of service companies: inside our 2025 playbook.

Aug 18, 2025

•

19 min read

How we grew our Residential Service Plan Memberships to 20,000+ (TPLT Full Access)

How we grew our Residential Service Plan Memberships to 20,000+ (TPLT Full Access)

A full break down of our program design, marketing, fulfillment, pricing, features, benefits, and more

LockSimple

Jun 3, 2025

•

6 min read

background

The leading newsletter for HVAC, plumbing, electrical and roofing contractors




Build a leading business with us

Unlock FULL ACCESSSubscribe to TPLT

TPLT