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#13 Measure THIS in your AI-first Call Center...

#13 Measure THIS in your AI-first Call Center...

In this edition, I break down the two KPIs that matter most in an AI-powered call center: speed to answer and speed to resolution. These metrics are shaping how we blend AI automation with human responsiveness—and ensuring customer experience doesn’t get lost in the tech.

Christopher Hoffmann
Christopher Hoffmann
TrainingTraining
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#6 My Secret Weapon for Business Growth: Outside Voices

#6 My Secret Weapon for Business Growth: Outside Voices

How I continuously learn & grow while leading our $200 million business. Financing and the future of service companies: inside our 2025 playbook.

Christopher Hoffmann
Christopher Hoffmann
TrainingTraining
+4+4
How we grew our Residential Service Plan Memberships to 20,000+ (TPLT Full Access)
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How we grew our Residential Service Plan Memberships to 20,000+ (TPLT Full Access)

A full break down of our program design, marketing, fulfillment, pricing, features, benefits, and more

Christopher Hoffmann
Christopher Hoffmann